Archive for April 2011
And that’s why I love Apple!
I hand my phone to the guy and tell him that the pictures it takes now are really blurry. I know its because the back is scratched to hell but I played dumb. He looks at the back and says “the back of your phone is scratched to hell, that’s why. I’ll replace that for you.” After gathering my info he disappears in the back for 5 minutes then comes back out and hands me my phone with a brand new glass back and my receipt for $0.00.
Lets see if you notice the difference…
Last week I had two people ask me for help with their Apple products (iPhone and an iPod Touch). Both were afraid to reach out to Apple Support because people told them it would cost a lot of money.
My iPhone 4 use to take amazing pictures. The pictures it takes now are horrible. I have an appointment at the Genius Bar tomorrow. Granted I have Apple Care on my iPhone 4, but I bet my experience is awesome… because it always is.
I’ve had iPods, iPhones, iPod Touches – even faulty video cards embedded in the motherboard of my Mac Book Pro – all replaced… for free… I walk out with a brand new piece of hardware that’s *exactly* the same software-wise as the one I walked in with… for free…
It’s not really free – you do pay the price upfront – but for the support experience? It’s worth it!
I’ll post tomorrow about how my appointment goes.
I’m looking forward to it. Not dreading it.