Last week I had two people ask me for help with their Apple products (iPhone and an iPod Touch). Both were afraid to reach out to Apple Support because people told them it would cost a lot of money.
My iPhone 4 use to take amazing pictures. The pictures it takes now are horrible. I have an appointment at the Genius Bar tomorrow. Granted I have Apple Care on my iPhone 4, but I bet my experience is awesome… because it always is.
I’ve had iPods, iPhones, iPod Touches – even faulty video cards embedded in the motherboard of my Mac Book Pro – all replaced… for free… I walk out with a brand new piece of hardware that’s *exactly* the same software-wise as the one I walked in with… for free…
It’s not really free – you do pay the price upfront – but for the support experience? It’s worth it!
I’ll post tomorrow about how my appointment goes.
I’m looking forward to it. Not dreading it.